XRMS is a web-based application for managing business entities such as employees, customers, contacts, activities with those contacts, etc. XRMS could be classified under CRM, SFA or BI, and basically if your company needs to manage relationships with your customers and business partners, XRMS should be able to fulfill your needs.
You can use XRMS to integrate and manage your sales, service, and marketing data in a single information store. XRMS has the enterprise capabilities to become a single system of record for storing activities, files, and other interaction data with your customers, employees, partners, and prospects. And, it is easily extensible to support your own processes and procedures for interacting with and supporting your customers.
XRMS features include :
- Low infrastructure requirements
- Community-driven Open Source
- Enterprise-friendly licensing terms
- Clean data model for easy integration and migration
- Configurable, integrated workflow engine
- Configurable look and feel (themes)
- Translations for more than 20 languages
- Role-based security
- Database independence
- Shared calendar
- Plugin architecture for seamlessly integrating add-ins
- Extensive search
- Document management
- CTI and email integration
- Relationship tracking
- Customizable views
- Business intelligence
- and more …
More information and download http://xrms.sourceforge.net/
