Tiemo Winterkamp, President of Strategy and Market Research at VoiceObjects, have written a very interesting article titled Turning Too Much into Just Enough, A Professional Approach to VoiceXML Application Management.
The growing use of voice-enabled applications and the increasingly sophisticated capabilities demanded of these applications have challenged enterprises’ abilities to manage their voice-driven self-service systems. A voice application management system (VAMS) with a voice application server at its hub is presented as the solution, and the capabilities and characteristics of a fully functioning VAMS are detailed.
A very important point to talk about and its also one of the good points to use VoiceXML in IVR rather than the classic proprietary solutions. You can see for example how much its easy to implement an administration system using the VoiceXML PHP Framework, a simple php application that allow you simply to manage data for the VoiceXML application.
Even that I didn’t introduce more details about the management part of the VoiceXML php framework, PHP have proven its ability to develop complex enterprise ready applications. And the next step of the VoiceXML Framework development i’ll introduce more details about the management part which represent the VAMS.
Tiemo pointed also to informations from Datamonitor about the growth of the worldwide market for VoiceXML-enabled platforms at a CAGR of 20%, which indicates a market size of over $300 million by 2009. A growing market which start to interest many new industrials and professionals to adopt it as their business solutions.
